15 Rules of Email Etiquette

Email has become one of the most popular  modes of communication in the business world and because correspondence says a lot about your organisation you need to be aware of some basic email etiquette to ensure this communication is always delivered in a professional manner …….consider these 15 tips when you next send an email:

  1. Use a descriptive subject line, avoid leaving it blank or putting an irrelevant or general subject.
  2. Address the recipient by name to add a personal touch to your email
  4. Avoid over using punctuation marks!!!!!!!!!!!!
  5. Avoid using abbreviations, such as BTW  (by the way) or TTYL (talk to you later), not everyone is familiar with them.
  6. Avoid using HTML in your e-mails, not everyone can view it and it takes away from the professional image of the email
  7. If you are sending an attachment, make a note of it and describe what its purpose is in the body, some people are very wary of attachments due to the threat of computer viruses.
  8. Keep your emails as concise as possible without leaving out any important information.
  9. Always leave a signature line (include contact details etc..), don’t assume the person already knows who you are.
  10. Do not keep on sending the same message to the same person over and over again, if they don’t respond after a few days, send them an e-mail enquiring if they received your first email or better still ring them.
  11. Use spell check and proof read and revise your email after it’s done.
  12. Use threads, if you get a message from someone and you are going to respond, don’t send a new message, simply hit the reply option on your email, this keeps the original subject line with “Re:” in front of it.
  13. If you are sending out an email to a large private list don’t use CC: (carbon copy) use BCC: (blind carbon copy) to protect the addresses of the recipients.
  14. Remember most emails are never completely private; there is always a chance of someone else besides the intended recipient reading it, so remain professional at all times
  15. When you receive a message reply to it as soon as you can – always acknowledge emails

Hope you find these tips useful and thanks for reading,

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