As most of us are aware very few customers will complain directly to the service provider [actually research suggests only 4% will!], perhaps this is why at Office & Training Solutions our mystery guest audit visits are seeing an increased demand. So what is a mystery guest audit visit? Let us…
We are delighted to be collaborating with ROLE Skillnet in the delivery of this highly interactive 3 & 1/2 hour session for the service sector on how to delight customers through extra ordinary customer service delivery on Tuesday 3rd April, 9.30am to 1pm. Check out the course outline Public Event…
Don’t underestimate the link between service and sales …borne out by these statistics…… Put as much (if not more!) energy into satisfying current customers than chasing new ones! It costs five times more money to attract new customers than to keep existing customers satisfied …. a 5% increase in customer…
